ABOUT IQUEBOX

Iquebox Queue Management System is an enterprise solution specially designed to organize and manage the applicant flow within the banking industry service area. Developed by industry specialists with over 30 years of experience in local & overseas markets for organizations committed to applicant service excellence, and constant improvement.

Making physical queues

Redundant In Sri Lanka by 2022

Helping organizations to engage and interact with customers at every touchpoint. from customer arrival at a service area to exit, in an ever-expanding “connected” environment.

IQueBox Queue Management System is an enterprise solution specially designed to organize and manage the customer flow within the banking industry service area. Developed by industry specialists with over 30 years’ experience in local & overseas markets for organiza5ons committed to customer service excellence and constant improvement

Key Benefits

• Priority Customer recognition & timely servicing.
• Real time monitoring.
• Proactively manage number of open counters.
• Capable of migrating Low value transactions to online infrastructure (net banking and banking apps ).
• Knowledge of expected traffic towards resource planning.
• Potential for branch network consolidation or expansion .
• Unlimited services and counters .
• In-depth analytics and management reporting ( ex: cost each transaction/service type through historical data.
• Free mobile app (android /iPhone )
• Customer feedback app.
• Manger dashboard.
• Customizable based on service types, number of counters, traffic floor
  Minimize wait times & promote high value transactions/ services

ADD-ONS

Speak

Sinhala
Tamil
English

Mobile Apps

iPhone & Android

Appointment Booking

Customer Feedback

Information, Insights,Issues, and Input

Currency Display Module

Display:- Counter Number & Token Number

Customer Loyalty Feedback

Cards,  Highlight Token Number

IMPROVING THE SERVICE TO THE PUBLIC

“Approx. 22 Million populations with an annual GDP (Gross Domestic Product) of 75 Billion USD, which translates to 3,409 USD per capita per annum or 17 USD per work day or 2 USD per work hour. On average a typical Sri Lankan can lose up to 50 WORK HOURS PER YEAR on waiting time for core service offerings such as Banking, Government Agencies, Private Agencies, Health Care, and Other Core Services which is directly co- related to a LOSS of USD 2.7 Billion or 3.6% Total GDP”.